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      FAQ: Describely Shopify App

      This article highlights answers to common questions about Describely's Shopify app!

      In this article

      Why use Describely's Shopify app?  Describely's Shopify app makes connecting and managing your eCommerce store a breeze. Find it in the Shopify App Store here. 

      Where can I find the app?

      Head to Describely's listing in the Shopify App Store here to check out the app! You can also search "Describely" from the App Store at any time.

      How much does the app cost?

      Note: Shopify ties app billing cycles to your Shopify billing cycle (meaning, they're billed at the same time). Shopify may prorate your app bill as needed to match the Shopify billing cycle.

      • There are multiple subscription plans available, based on the number of products you need to generate content for in each billing cycle. 


        For example: the 50-product plan will include content generation for 50 products every billing cycle.
      • Each plan includes a set number of products for AI generation and data enrichment credits. This lets you customize your app experience based on your content needs.

      Not sure which plan is right for you? Email us at support@describely.ai. We'd love to help! 

      Is there a free trial?

      • Due to Shopify's billing requirements, Describely does not offer a free trial through their Shopify app.
      • However, we do have a free-forever plan so you can try out the software.
      • The free plan includes unlimited AI content generation for 5 of your products. 
      • To upgrade from the free plan to a paid subscription, follow these steps.

      How do I install the app?

      Note: Only the store admin can install the Describely app. All other account users can access the software from our website once they've been invited to the Describely account. 

      To install the Describely app through the Shopify App Store, follow the steps in this article.

      What store information can Describely access? 

      • Describely only requires access to read and write content for your products. We do not have access to view or modify any customer or order information.
      • Read more about Shopify App permissions here.
      • For more information on how our app uses your data, contact us at support@describly.ai or view our privacy policy.

      How do I log into the app?

      • If you are the store admin, you can log into Describely from Shopify OR through our website (using the email linked to your Shopify account).
      • All other users must first be invited to the Describely account and can then log in through our website.

      To log in from your Shopify admin account:

      1. From your Shopify dashboard, click on your Apps on the bottom left.
      2. In the search bar, you should see Describely under your Installed Apps. If not, doublecheck you've successfully installed the app.

      3. Click on Describely to open the software in a separate browser tab. 
      4. Click the Send Sign in code button to receive a secure authorization code in the email linked to your Shopify account. 
      5. Copy and paste the code in Describely. Voila!

      How do I view invoices or manage my billing information?

      • To view invoices, follow the steps in this article.
      • Check out this article to manage your payment method, billing address, and more.

      Can multiple users use the app?

      • Only the store admin can install and use the Describely app directly in Shopify.
      • All other account users can access the software from our website once they've been invited to the Describely account. 

      What do I do if I need help using the software?

      • Message us at support@describely.ai anytime, we're happy to help!
      • Be sure to reference the email address linked to your Shopify store so we can easily locate your account.
      • Alternatively, scroll to the bottom of the Shopify app, and click Get support to send us a message. 

      Tip: This article will guide you through the ins and outs of using Describely to optimize your Shopify store!

      How do I change my subscription?

      • To upgrade or downgrade your subscription, your store admin will need to log in to your Shopify store and follow these steps.
      • If you already have Describely open, you can change your plan by clicking the Account button on the bottom left, toggling to the plan you'd like, and proceeding to checkout.

      How do I cancel or uninstall the app?

      We hate to lose you and would love to see if there's anything we can do to keep you. Reach out to our team at support@describely.ai anytime.

      • Follow the steps here to uninstall the app. 
      • Once complete, your Describely Shopify app subscription will be cancelled and you won't be billed moving forward.
      • Refunds are handled on a case- by-case basis. To request a refund, email support@describely.ai with the email address linked to your Shopify store. Alternatively, scroll to the bottom of the Shopify app, and click Get support.
      • If you choose to sign up again in the future, simply reinstall the app.